Albenalhive Privacy Notice

About this Notice

This Privacy Notice explains how AlbenalHive collects, processes, and protects your personal data when you visit our website or use our mobile applications. It outlines what we do with your personal data, how we keep it secure, and your rights regarding your personal information.

Who We Are

AlbenalHive is a leading e-commerce platform. Our ecosystem comprises:

  • Marketplace: Connecting sellers and consumers.

  • Logistics Services: Enabling shipment and delivery of packages from sellers to consumers.

  • Payment Services: Facilitating transactions among users in selected markets.

This website is operated by a member of the AlbenalHive group of companies. Information about our subsidiaries is available on our website.

Any personal data provided to or collected by AlbenalHive is controlled by the specific subsidiary associated with the website and/or mobile app in question.

The Data We Collect About You

Personal data refers to any information that can identify an individual, directly or indirectly. We collect personal data to provide tailored products and services and to continually improve our offerings. This data may be collected, used, stored, and transferred for various purposes, including marketing and optimization.

Information You Provide to Us

We collect the following types of personal data when you register or transact on our platforms:

  • Contact Information: Name, postal address, phone number, and email address.

  • Demographics: Date of birth, age or age range, and gender.

  • Registration Information: Passwords and authentication details.

  • Payment Information: Credit card details and billing addresses.

  • Feedback and Surveys: Responses to questionnaires and customer satisfaction surveys.

  • Competition Entries: Details submitted for competitions.

  • Marketing Preferences: Information regarding your preferences for receiving targeted offers and content.

Information We Automatically Collect or Receive from Third Parties

We collect data about your usage of the AlbenalHive marketplace, including:

  • Device Information: Operating system, browser, IP address, and unique identifiers.

  • Website/App Activity: Pages visited, products viewed or purchased, time spent on specific areas, and interaction timestamps.

  • Social Media Information: Social media usernames, profile photos, and other publicly available profile data.

We may also receive data from third parties such as carriers, payment service providers, merchants, and advertisers.

Cookies and Other Identifiers

Cookies are small files stored on your device that enhance your browsing experience

How We Use Your Personal Data

Use Your Personal Data

We use your personal data to:

  • Register you as a customer.

  • Process and deliver your orders.

  • Manage your relationship with us.

  • Enable participation in promotions, competitions, and surveys.

  • Improve our website, applications, products, and services.

  • Recommend and advertise products or services of interest.

  • Enable access to products and services from partners and vendors.

  • Fulfill legal obligations, including identity verification.

  • Detect and prevent fraud.

Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

  • Consent: For example, when you agree to receive marketing communications. You can withdraw your consent anytime via the “unsubscribe” link in emails.

  • Legitimate Business Interests: To understand our customers, promote our services, and operate effectively without infringing on your rights.

  • Compliance with Law: When required to fulfill legal obligations.

How We Share Your Personal Data

We may share your personal data with third parties for purposes such as:

  • Product and Service Delivery: Sharing with third-party sellers and service providers.

  • Third-Party Services: Engaging service providers for order fulfillment, payment processing, data analysis, and marketing.

  • Business Transfers: Sharing data during mergers, acquisitions, or business sales.

  • Fraud Detection and Compliance: Releasing data to prevent fraud or comply with legal requirements.

We ensure that all third parties adhere to the terms of this Privacy Notice and applicable laws, using your data solely for specified purposes.

International Transfers

Your personal data may be transferred to other countries where we operate, in compliance with applicable laws. Measures will be implemented to safeguard your data during such transfers.

Data Retention

We retain your personal data only for as long as necessary to:

  • Maintain our relationship with you.

  • Fulfill the purposes outlined in this Privacy Notice.

  • Comply with legal obligations and applicable limitation periods.

When no longer required, we securely delete or anonymize your data.

Data Security

We have implemented robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. Access to your data is restricted to authorized personnel who are bound by confidentiality obligations.

Your Legal Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing of your personal data.

  • Withdraw consent for marketing communications.

  • Close your account to permanently delete your data.

To exercise your rights, contact us at support@albenalhive.com.

Data Controllers & Contact

If you have questions or concerns about this Privacy Notice or our data processing practices, please contact our Data Privacy Officer at support@albenalhive.com. We investigate all complaints and respond within prescribed timelines.

Updates to this Privacy Notice

We may update this Privacy Notice periodically. Please review it regularly to stay informed about how we protect your personal data.

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